FAQs

This tour is suitable for all ages. Our minimum age requirement is 5 years old and minimum height 120cm. All children must be accompanied by an adult for check-in.
No loose items can be taken on board E.g. Cameras, hats etc. They must be left in the storage boxes provided.
You are going to get wet so wear swimmers or clothing that can get wet and bring a towel to dry off.
This tour is not suitable for travellers with back or neck problems, heart problems, pregnancy or other serious medical conditions.
Unfortunately, this tour is not wheelchair accessible.
We do not offer a bus pick up for this tour. You will need to check in at N00 arm, Coral Sea Marina South, we have a floating office with a yellow roof (next to the jetskis). We are located near public transportation (13-minute walk from town or 2-minute taxi)
We are still able to operate when it is raining but certain wind directions will affect 8the tour. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Unfortunately, our vessel is not wheelchair accessible. There are stairs to get on and off the vessel and bus.
If you are making your own way, please meet us at Shute Harbour Marine Terminal outside the café 15 minutes prior to departure. Alternatively, call us to arrange a courtesy bus pick up from our selected locations.
This tour is suitable for all ages. Infants aged 0-2 travel for free.
Unfortunately, we do not have the space for prams on board the vessel.
Yes! We have 2 toilets on board our vessel.
Alcoholic and non-alcoholic beverages can be purchased on board from our fully licensed bar.
Shute Harbour has plenty of parking. The first hour is free!
There are no specific requirements. The vessel is fully shaded from the sun.
Child restraints are not required on buses, trains or personalised transport services such as taxi, limousine and ride-booking services. A bus is a motor vehicle that can carry 13 or more people (including the driver).
Children less than 1 year old can be held on the lap of someone 16 years or older. Children more than 1 year old and less than 7 years old can be restrained using a seat belt (but must not sit in the front seat if the vehicle has 2 or more rows of seats).

We provide light snacks on board consisting of crackers, dips, deli meats, cheese and fruit.
We do not cater for specific dietary requirements, but you are more than welcome to bring along your own snacks.
We offer a courtesy bus service from selected hotels and areas in Cannonvale, airlie beach and jubilee pocket.
Parking is available at Shute Harbour (The first hour is free!)